Question 1

How do I book a space?

Accepted Answer

Submit a booking request on the Book page with your date, time and space. We review every request and reply with a confirmation and invoice, usually within one business day.

Question 2

What is the minimum rental time?

Accepted Answer

Minimum rental times vary by lot and booking. Select your preferred space on the booking page to see its current minimum.

Question 3

Is there a deposit?

Accepted Answer

Yes. A 50% deposit confirms your date and the balance is due 48 hours before your booking. Dates are only held once the deposit is received.

Question 4

What is your cancellation policy?

Accepted Answer

Cancel more than 7 days out for a full refund of the deposit. Inside 7 days the deposit converts to a credit valid for 6 months. No-shows are charged in full.

Question 5

Does the rental include equipment?

Accepted Answer

Each space includes its listed features — cyc wall, grip and strobe kit, sound system, lounge furniture and Wi-Fi. Specialty gear, extra lighting and crew can be added to your quote.

Question 6

Can I bring my own food, drinks or vendors?

Accepted Answer

Absolutely. Outside catering and licensed bartenders are welcome. Just list your vendors in your booking notes so we can plan load-in.

Question 7

Is there parking and load-in access?

Accepted Answer

Yes — street-level load-in with a roll-up door, plus a loading zone out front and paid lots within a block.

Question 8

Do you offer overtime?

Accepted Answer

Overtime is billed at the standard hourly rate in 30-minute increments, subject to availability on the day.

Question 9

Can I tour the space before booking?

Accepted Answer

Yes. Request a walkthrough through the booking form or ask the assistant — tours run most weekday afternoons.

FREQUENTLY ASKED

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